Dear Valued Customer, As with the purchase of anything new or the restoration of something old, we often carry within ourselves, certain expectations that should be met. Although it is all right to have high expectations of your completed floor work, no matter how hard we try, or how well-experienced we are, there are some things the customer should not expect. · A table top finish. Each piece of oak flooring sands differently depending on its grain type (plain or quartered) making it virtually impossible for a completely flat surface. · Dust-free finish. Since your floor is being finished in your home it is not possible to achieve a “clean room” environment. Some dust will fall onto the freshly applied top finish. · A monochromic floor. Wood, as a natural product, varies from piece to piece. Remember it is not fabricated--it is milled from a tree and will have grain and color variations consistent with the grade and species of flooring selected. · A floor that will not indent. In spite of the term “hardwood”, Oak flooring will indent under high heel traffic (especially heels in disrepair). The finish that is applied will not prevent the dents. · A floor without cracks between the boards, or within the parquet pieces. Although your new floor may start tight together, as a natural product it will continue to absorb and release moisture. This natural process will cause the flooring to expand and contract from season to season--resulting in cracks between some of the pieces in your floor. Some stain colors, such as white, will show this process more than others. Let’s understand that furniture, cabinetry, doors, etc., are fabricated in a factory under ideal conditions and that they contain 1-10 different pieces of wood. Your floor is fabricated in your own home and is made up of 300 to a thousand individually different pieces. Your floor will never be duplicated--it is truly a custom floor of your own.
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